skill-based empowerment of women workers: a qualitative study in mashhad city hotels

unskilled women workers, including hotel housekeepers, despite a major contribution to the quality of the facilities, usually have invisible and less known position. while good understanding of their situation and the factors affecting their job performance can significant gains in improving their living conditions and improve the quality of services related to human resources in the tourism industry. this research studies the employment status of women hotel housekeepers in ten hotels and other types of residential complexes in mashhad city. the required data is obtained through in-depth interviews. then texts of interviews have been analyzed by grounded theory method to present a paradigm model. the results indicate weakness in job performance and quality of life of the population under study. also, respondents have faced with a series of physical and mental health problems in their personal life and workplace. the results suggest the need for synchronization job skills training and general life skills. accordingly, it can be expected that individuals take less costly strategies to perform manual work in workplace. so a more long-term physical health and achieve material welfare is followed.